Getting Help
Where to go when something isn't working or these docs don't cover it.
Email support
support@vulnix.dev — for account issues, billing questions, or anything specific to your organization.
Platform status
Live status of every Vulnix system — check here first if something seems down.
Before you reach out
A quick pass through these usually answers the question faster than waiting on a reply:
- FAQ — the most common questions, answered directly.
- Glossary — if a term in the product isn't landing.
- Security & Trust — if the question is about how your data or credentials are handled.
If you're reporting something that looks broken rather than asking how something works, include the organization name, roughly when it happened, and — if it's about a specific run or PR review — its ID from the URL. It's the difference between a same-day fix and a lot of back and forth.
